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Shooting the Messenger: Next time you’re tempted to write a bad TripAdvisor critique, be sure to check out first! A UK couple claim they were forcibly evicted from their digs after airing complaints on the public website. Meanwhile, TripAdvisor faces a libel suit by a hotel complaing they’ve lost business as a result of poor reviews. Sounds more like Fawlty Towers, and we’d be happy to publicly name and shame the hotels mentioned, but as both cases are under litigation, mums the word. So it’s laudable, of Accor, proprietors of Sofitel, Novotel, Mercure, Ibis and others, to post un-censored TripAdvisor review links on their website pages. This makes us “more accountable for the quality of services and facilities...”, explains a spokesman.
   
 
FEATURED HIGHLIGHTS
 
BANYON TREE RINGHA Zhongdian, China
 
   
 

Equally impressive are the restored ancient Tibetan farmhouses moved to Banyon Tree’s Shangri-La property, high on the Tibetan plateau. Here, the all-suite rooms are truly mammoth – two floors for each, with a downstairs dressing room the size of standard quarters. We didn’t want to leave premises – which is not surprising, as the high altitude saps energy. Complaints abound about the bathroom toilet location downstairs – leading to precarious mid-night descents – but we’re more concerned about the ill-fitting aluminum sliding toilet and shower doors.

The Zhongdian chef wowed our tour group with a Tibetan Barbecue cooking class, ranging from grilled yak meat to gargantuan Shangri-La trout, and steamed Tibetan ham with goat cheese. Disappointing was the tsampa toasted Tibetan barley meal that tastes like a mouthful of browned flour, and equally as palatable. Guess it’s an acquired taste, along with rancid yak butter tea. 4 ½ mangosteen

We’re so enamored by both properties, we’ver reserved again for early March ’11. Details to come, but plan your travel calendar now, and be sure to join us in China’s most beautiful province. We’ll begin late February, traveling first from Kunming to the province’s Southeast, and famed terraced rice fields. Then we’ll fly to Unesco-heritage listed Lijiang, and Zhongdian on the Tibetan Plateau, for the second half of the tour, staying in unbridled luxury, pampered with the best tastes.

 
 
  http://www.banyantree.com/en/ringha/overview
  rave: august 2010
 
 
 
 
THE ORIENTAL BANGKOK
 
   
  Bangkok's Oriental regularly tops the charts as the world's finest hotel. Consequently, we often schedule the Oriental river cruise dinner for our gala farewell to food tour guests. Credit for the hotel's 5-star plus reputation goes to Kurt Wachtveitl, the German-born general manager there. He just celebrated his 40th anniversary at the hotel, along with guest relations veteran Ankana Kalantananda, who has herself been at the hotel for 60 years. These are certainly records in an industry beset with staff turnover. Wachtveitl began his career at The Oriental at the tender age of 30, and was awarded a Lifetime Achievement award from his peers in '06.
“The inhabitants of great hotels are the most pampered creatures on earth," says Wachtveitl. "As a hotel manager you have no choice but to develop your staff. I am lucky that Thais have great potential for the hospitality industry because of their warmth and caring attitude. We are all looking forward to the future and to many productive years ahead."
But Wachtveitl's taste for "developing staff" recently soured, when he accused rival lebua hotel (sic -- it's always spelled lower case) with poaching his best employees, as well as teams from other esteemed Bangkok hotels. Seems he was piqued over loosing many favored workers, only to have them slink back to their former employer months later, caps in hand, begging for their old jobs back. Front page headlines hit the Bangkok Post on our last day there, when lebua shot back with a defamation suit. But the lebua antics are likely to backfire: with people asking 1) why it has such high staff turnover rates, and 2) the source of lebua's seemingly unlimited budget.
   
  http://www.mandarinoriental.com/bangkok/
  rave: july 2008
 
 
 

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